Email support
Bugs, account and billing questions, feature requests: one address for every codai app.
Email [email protected]Support
Get help with codai
Write to us and a person answers, usually within one working day. A good report gets fixed faster — here is what helps.
What to include in a bug report
- Which app and its version (desktop, Android, Wear OS, VS Code extension or web).
- Your operating system and version (for example Windows 11 24H2, Android 15).
- The steps that lead to the problem, what you expected and what happened instead.
- A screenshot or short screen recording, if the problem is visible.
- Version and diagnostic details from the app (see below). Remove anything you would rather not share.
Where to find version and diagnostics
Desktop (Windows, Linux)
Help → About shows the version, build and runtime details; Copy puts them on the clipboard as one block you can paste into your email.
Android and Wear OS
Settings → About shows the version and the build (Google Play or APK). Help → Send feedback attaches the version for you.
VS Code extension
The version is on the Extensions view. View → Output, then pick "codai" in the list: copy the lines around the error.
Web app and API
Tell us the page or endpoint, the time (with time zone) and the request ID from the error response, if there is one.